An AI receptionist that answers, books and follows up.
A WAKELAK AI receptionist answers calls and messages in Arabic and English, identifies the caller, checks real availability in your calendar or booking system, books or reschedules, confirms on WhatsApp and hands sensitive cases to your team.
What an AI receptionist is
An AI receptionist is an AI employee whose job is the front desk: receiving inbound calls and messages, understanding the request, checking availability in the system that owns it, completing the booking or change, confirming it to the customer and recording it. It works 24/7 on phone, WhatsApp and web chat, and it escalates anything outside its permissions to a named person.
What it does
- Answers inbound calls and WhatsApp messages in Arabic and English
- Identifies the customer or patient and their history
- Checks live availability in the calendar, PMS or booking system
- Books, reschedules or cancels within your rules
- Sends confirmations and reminders on WhatsApp
- Notifies your team and escalates exceptions with full context
One role, different front desks
The operating model is the same. The systems, the knowledge and the boundaries change with the business.
Clinics and medical practices
Appointments against real doctor availability, reminders and patient follow-up, with clear clinical escalation boundaries.
See the solutionHotels
Availability across the whole stay, approved rates, reservations, confirmations and pre-arrival communication.
See the solutionProfessional services
Client intake, scheduling and document follow-up, with professional judgment kept with your team.
See the solutionAutomotive service centers
Issue intake, workshop capacity checks, slot booking and advisor escalation.
See the solutionWhat it may do, and where people stay involved
Can do
- Book, reschedule and cancel appointments
- Send confirmations and reminders
- Answer questions from approved information
Requires human approval
- Policy exceptions
- Unusual refunds or fee waivers
Must not do
- Give a medical diagnosis
- Modify medical records
- Override rate plans or change permissions
Try a live AI receptionist
Two live demos run against mock business systems. Nothing real is booked, sent or charged.
AI Receptionist
Answers the call, finds the patient, checks the doctor's calendar and books the appointment — then confirms it on WhatsApp.
What this employee does
Answer callsIdentify patient intentCheck doctor availabilityBook appointmentsReschedule
AI Hotel Reception & Reservations
Answers the phone, knows the rooms and the rates, checks availability across the whole stay, holds the reservation and sends the payment link on WhatsApp.
What this employee does
Answer hotel questionsCheck room availabilityExplain room optionsPrice the stayHold the reservation
Frequently asked about the AI receptionist
Does the AI receptionist speak Arabic?
Yes. It works in Arabic and English natively, including on voice calls, and answers in the language the caller uses.
What happens when a request is outside its permissions?
It escalates to the person you name, with the caller's request and the relevant context attached, so the person continues from the case rather than from zero.
Which systems does it connect to?
Calendars, CRM, practice or property management systems, WhatsApp and email, through APIs, controlled data access or custom adapters.
Does it replace our front desk?
It takes the repetitive, high-volume part of front-desk work: answering, checking availability, booking and confirming. Your team handles exceptions and decisions.
How do we start?
Book an AI Employee Workshop. In 60 to 90 minutes we map your reception workflow, the systems it touches and the boundaries the role needs.
Ready to build your first AI employee?
We'll map the first workflow, define the right AI employee, and identify the systems, knowledge and controls it needs to operate.