AI employees for commerce teams where every customer question can become an order — or a lost sale.
Answer product questions from the live catalog, check stock, help the customer choose, support the order, track shipments and process returns inside your rules.
- Website
- Catalog
- Inventory
- CRM
Where AI employees fit
- Pre-sale questions decide the cart, and they arrive at all hours.
- "Where is my order?" absorbs most of the support queue.
- Return requests need policy checks before anything is promised.
AI employee roles for this work
AI Shopping Assistant
Answers approved product questions and helps customers narrow suitable options.
AI Order Support Employee
Supports order creation, status questions and approved order changes.
AI Returns Coordinator
Guides return requests through defined policy and escalation rules.
AI Inventory Coordination Employee
Keeps availability answers aligned with what the inventory system actually shows.
From product question to order confirmation
Customer asks about a product
Understand the need or product question
Check the approved catalog
Product information comes from the catalog, never from memory.
Check inventory and availability
Availability comes from the inventory system.
Answer or recommend suitable options
Support the order and confirmation
Order and payment state stay with their own systems.
Escalate exception or policy-sensitive requests
Out-of-policy returns and commercial exceptions go to a person.
Works across your existing systems
- E-commerce platformOrder and customer transaction context
- CatalogApproved product information
- InventoryCurrent product availability
- CRMCustomer and service context
- Shipping / order systemFulfilment and order status
- WhatsAppCustomer messaging and follow-up
What it can do — and where humans stay involved
Can do
- Answer catalog and stock questions
- Support order placement and tracking
- Start returns inside policy
Requires human approval
- Out-of-policy returns or goodwill
- Unlisted discounts
Must not do
- Authorize payments or refunds on its own
- Promise stock the system does not show
- Invent product specifications
- Promise delivery dates the fulfilment system does not give
Start small
Recommended first deployment
- Product questions & inventory checks
- Order status & return intake
Start with customer workflows where product data, inventory status and escalation rules are clearly defined.
Find where AI employees fit in your business
Answer a few questions and we'll identify the workflows and AI employee roles with the strongest initial fit.
Results are indicative estimates based on your answers. Actual automation potential depends on workflow complexity, data quality, integrations and operating rules.
Recommended AI employees
- AI Shopping Assistant
- AI Order Support Employee
- AI Returns Coordinator
≈850 recurring staff hours/month identified for potential automation
Ready to build your first AI employee?
We'll map the first workflow, define the right AI employee, and identify the systems, knowledge and controls it needs to operate.